Our Reviews

The took their time to explain everything to us.

Great service

Black bald head dude was rude

Service was excellent

Worked to accommodate our needs

Service was timely and results excellent!

Service were excellent

Great experience. Loved our salesman!

Service was on time and facilities were great

Daniel, my service advisor was great as usual. The services were completed very quickly and to my satisfaction

Great

Very professional and courtesy

Everything were good

Aok

Great friendly staff Job done in a timely manner

The salesperson was very helpful and attentive to my questions. He was especially patient with a family member with me. He answered every question and he installed everything with a smile. The Financial Manager was exceptional. He provided me with the necessary information and explained the financial components as well as my monthly obligation. Everything was done efficiently and timely.

Well then care of. Very nice people

As a first time car buyer, I had an amazing experience. Everything was broken down and explained to me, and Mr. Shorter was nothing but amazing.

We had a great experience with you service associates.

I appreciate that your dealership was able to do bring me home as well as pick me up during the work

The service was very good. And didn't take a long time.

Whitney was a sweet and nice lady

Good Quick Service

Everything went smoothly.

C+

Quick and friendly service

My problem was fixed.

Chase provided excellent customer. Very pleased! Thanks

Friendly service. Very fast, and beat the estimated time of repair.

Saleswoman was Clarissa Bracknell and she was very easy to work with. I contacted via the web interface. I went by and drove the truck and got my trade in valued and we did the rest over the phone. She had to be out for some surgery and when I came by to sign the papers she had one of her teammates (Jeremy) handle the delivery. I was in and out in about an hour.

Great service, great rates. Love Daniel, he is very good in customer service!!!

Courteous , timely, professional.

it was great. They were all very nice

It started with John, who scheduled the appointment, talking to me like I was simple-minded. Once I got to the appointment, I was told that I couldn't get anything but the oil changed in a timely manner because they are months behind . My transmission has recall issues and I asked if I could get a loaner vehicle because my daughter is Type 1 diabetic and I am a caregiver for my wheelchair bound mom. They said they don't do loaner vehicles. Upon research, o read that if they issue is recall related. The dealership can provide a loaner. After just getting the oil changed 3 hours later, the service attendant seemed to have an attitude about everything because he sent the driver to take me home then complained when it was time to come back because he told me it might be 3 hours before someone could come get me. I told him that was unacceptable because I had to check on my mom. Then, he was short with me when I gave him the cashier a coupon and he had yo reprint the ticket. Needless to say, I really did not have a great experience and my 2022 Silverado truck still needs yo be repaired.

I appreciate everyone that help me. I'm loving my new vehicle.

I came in for oil change and tire rotation they also were to fix a slow leak the service invoice indicates they put a patch on a tire but the same tire i have to occasionally air up was not fixed and it is in the same location passenger side rear it looks like it was charged for service I did not receive i would like to speak with a service manager

Great Customer Service

Ok

Everything went smoothly from beginning to end. No hassles whatsoever. Salesman and finance personnel was outstanding.

I was able get in and out within a reasonable amount of time.

Everyone was great at the dealership, especially the sales person. Mr. shorter financial manager was great. Everyone was great. I’ve never had a bad experience at Gray Daniel was the reason I returned back there to buy another vehicle. most of all was General Motors. General Motors has been great to me every time I bought a car thank you.

The service was excellent

Great Experience. Shane Matthews did a great job showing me both trucks. He was not pushy at all. He took plenty of time with me until I left satisfied.

I asked for the 15000 mile maintenance check up along with the oil change and it seems I only got the oil change because on my Chevrolet app it shows I haven't had the 15000 mile maintenance check up so I will have to come back and I also asked for my tire pressure to be adjusted back to regulations and didn't get that either, I hope when I come back this can be resolved, thank you very much for your time.

Quick and friendly service

Courteous, helpful, knowledgeable.

Excellent people.

Things went well

Sit backs and relax because this is a long one. 3 July 2026 I brought my 2012 Malibu in because of intermittent check engine light. I understood that a diagnostic has to be done in order to find and repair the problem. Hours after being at the dealership I was informed that more diagnostics needed to be ran and at the advice of the professionals I said ok then I looked at an email from Chelsea Thorton sent prior to me giving the ok. After reading the email I immediately told her to stop all work. The quote I was given to fix my vehicle was $6578.92. The car itself wasn’t worth that much. When I call to let her know that I was picking my car up I was told that my bill was just over $1100.00. I was looking livid! I was going to be out of $1100.00 and nothing was done to the car. I asked what was that amount for? I was told by Chelsea “well the technician has to be paid”. At that point I asked for a manager. 30 minutes later he shows up and goes to his office as if I was not standing there. I went in his office and he asked “what can I do for you?” Chelsea had already briefed him so he defensive already. I asked him the same questions I asked Chelsea and why was I being asked to pay such a high amount and nothing was done? He said “something was done testing”. At the end of the day they charged me over $1100.00. So the technician can advise testing as long as he want and run up his shop hours so he can get paid at this place. I told them this was modern day robbery. The service manager’s attitude was “I don’t give a damn” and Chelsea played the “I’m new here” role to the end. I WILL NEVER BRING MY VEHICLES TO THIS PLACE AGAIN and if you value your money like I do you should take your money where you are respected and valued.

Everything was quick and easy

Was told I needed a new $9k transmission. Took it to a different mechanic and was told there’s nothing wrong with transmission and the only source of noise was a bad tensioner pulley bearing. So I replaced the serpentine belt and pulley.

Well my car was there for over a week just for a battery and a motor for my rear windshield wiper and I feel like things could have been handled a bit differently by me being 70 miles away without having a vehicle by providing me a rental or just dropping a battery in my car and have me bring my car back when they got the motor in. They did not give me my update on my vehicle the whole time that it was there which was very frustrating. I had to actually call the general manager to get in contact with Daniel the person that was in charge of my vehicle. I called every other day just to get a message to him and Daniel still didn’t call me until my car was ready which Wednesday of last week and I had asked the general manager for a courtesy to get my car detailed and that deal they half did the job. Even gave them an extra day do do it by not picking my car up until Thursday afternoon so now I’m really frustrated with my services. So what do I say.

I had my air filter changed on 6/24/2026 and they didn’t reset the air filter reading on my Driver Information Center (DIC).

Excellent customer service. Very satisfied.

Great service and personable

25k mile maintance. Left car over night. Friendly and professional rep. Rep called next am to let me know of was ready. Dealership does ALL my maintance.

Great

My initial experience with the first salesman was terrible. He was untruthful and did not appear to be knowledgeable. The closing sales person, Thomisene Anderson, tried valiantly to same the experience. My finance person, Randle (I don’t know his last name) was transparent and professional. I will honor and complete the purchase, but I will not recommend based on my experience.

Great experience, went above and beyond helping us with the vehicle.

Speedy services and good customer service 👍🏾

Our experience was very nice. Everyone was kind and very courteous. Will definitely keep going back when service is needed.

Helpful friendly well knowledgeable overall great experience

It was a very good experience. I had no issues at all.

Good job , but the cost is way too high this problem became accurate after 2 weeks of getting the vehicle from gray daniel and y'all would not fix it without me paying for it . Not fair cost

The mechanics left an oil stain on my driver door on the inside

Daniel Cartwright, Service Writer, provides great communication and makes the process easy!

I got an oil change.

Timely and professional.

The service people were polite and communicated well. The waiting room is nice

I have brought my truck to you to fix the same thing 3 times and when I picked it up, 2 days later, the issue is still there. "Service Latch system"

Eddie is the best!

When I purchased my brand, new 2019 Chevrolet Traverse from Gray Daniels Chevrolet of Jackson, Mississippi, I was given a punchcard for my key ring and after four or five oil changes by the dealership, I was supposed to receive a free oil change. I have only had my car serviced at Gray Daniels Chevrolet of Jackson, Mississippi. Sometimes I would remember to bring my punchcard for an oil change and sometimes I would not remember. However, the last time I remembered to bring my punchcard, the cashier in the service department told me that although they don’t issue these cards anymore that they would honor it. My husband brought my Traverse in Monday for its oil change and brought the punchcard with him, but the cashier refused to honor it although I had the appropriate amount of punches for my free oil change. After my husband got home he called to let me know that my free oil change was not honored. So on my break at work, I called and spoke with one of the managers. I informed him that I have only gotten my car serviced at Gray Daniels Chevrolet of Jackson, which is a good 20 minutes out of my way, when I could easily choose any of the four oil change places within a two minute drive from where I live. I told him I didn’t appreciate being told that my free oil change would be honored and then it wasn’t honored. I didn’t tell him, but I am telling you, that in the past when I have picked my car up from Gray Daniels Chevrolet of Jackson there’s usually grease on my steering wheel and on my door. One time it was so bad, I mentioned it in one of these surveys, and shortly after I got a phone call from someone at the dealership apologizing to me about it. Now getting back to what recently happened. This manager told me that he would refund my account for the oil change and I should see it within three or four days. I checked my account this morning, and I still have not received the refund promise to me. So to say that I am disappointed with this dealership is a true understatement. I will now NOT go out of my way to this dealership to get my car serviced. I will simply use the convenience of the oil change shops in my area. And if in the future I have a problem with my vehicle, I will use one of the two mechanics/garages in my area instead of Gray Daniels Chevrolet of Jackson, Mississippi. To reiterate, I am extremely disappointed in Gray Daniels Chevrolet of Jackson, Mississippi. They have lost my business and any recommendations to anyone in the future.